Comments on: 3 Social Media Case Studies, 1 Central Lesson http://www.creative-conceptsllc.com/blog/2009/11/11/3-social-media-case-studies/ Social Media, PR and Marketing Solutions Wed, 03 Mar 2010 11:06:33 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Shashi Bellamkonda http://www.creative-conceptsllc.com/blog/2009/11/11/3-social-media-case-studies/comment-page-1/#comment-67439 Shashi Bellamkonda Thu, 12 Nov 2009 17:29:51 +0000 http://www.creative-conceptsllc.com/blog/?p=376#comment-67439 Thanks Justin for highlighting Network Solutions successfully engaging in social media to maximize customer satisfaction. Twitter especially has become a very effective customer service tool for us. Of course with social media engagement comes the additional manpower needed to constantly monitor and respond. Network Solutions thus has a Social Media Swami, Shashi Bellamkonda (me) who is responsible for managing our online reputation. Thanks again for the shout out! Shashi Bellamkonda Thanks Justin for highlighting Network Solutions successfully engaging in social media to maximize customer satisfaction. Twitter especially has become a very effective customer service tool for us. Of course with social media engagement comes the additional manpower needed to constantly monitor and respond. Network Solutions thus has a Social Media Swami, Shashi Bellamkonda (me) who is responsible for managing our online reputation. Thanks again for the shout out!

Shashi Bellamkonda

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