November 30th, 2011 by Valorie —

On a Saturday morning a couple of weeks ago, I happened to peruse a blog entry on Mashable about a site called StyleOwner. I read about a lot of new sites and apps and always investigate them as possibilities for Creative Concepts and/or our clients and this time was no different. As Mashable explained, you could create your own online boutique drawing from many established and up-and-coming designers the site has negotiated a relationship with and by selling your picks, you could earn 10% of sales. Instantly, I felt that this was a winner which was strictly instinct as I hadn’t even gone to the site yet. And this wouldn’t be for me because I don’t need another business…Creative Concepts and a new sister site being developed is quite enough thank you…but this might be fun as a mother/daughter project for the youngest entrepreneur in my family, Olivia. As a side note, when Olivia was in 2nd grade, she created a store in our family room selling her stuffed animals for hugs and when she decided to hire her older brother to play cello to bring in customers (us), I knew that marketing and doing business were a part of her being even at that young age.
So it didn’t take much to get Olivia on board:
Me: “So, Olivia, do you want to pick out some cool clothes and accessories, sell them to your friends, and make money?”
O: “Sure Mom and can I get an iPad to help grow the business?”
Me: “Oh boy!”
So despite the perceived need for new tech toys from Olivia, I emailed StyleOwner for an invite (they are still in Beta) and within ½ hour we got the OK to build our site and boy what a joy it was and is! Once we got our code, StyleOwner asked us to go through some very simple steps where we got to choose the name of our store and then we had the chance to design all the elements of the store from music that plays on our homepage, to the font and the background design where we had many options and styles to choose from. Some elements we were able to pull from our own archives like the profile picture and a bigger picture that sits on the homepage so the setup of our store ended up being a nice combination of personalized elements and their templates which totally worked for us!
Next step was up to Olivia. She built the store. Styleowner has merchandise from a range of 75 individual brands she could choose from to help create a fashionista’s online dream. From men’s and women’s clothes to categories like hats, scarves, jewelry and more, there was no doubt a store could be built that would provide a solution to everyone’s dressing needs. Olivia took two days to go through every item that the site had laid out perfectly for the “stylist.” While choosing an item to put into her store, she could click on an arrow to add to her store and she could click on a bubble to add a personal note about that item. Other options allowed Olivia to choose from designers, categories of items or items based on pricing…so easy even a 6th grader could set up a store if they have an eye for fashion and a heart for sales.

So here is where the site gets super fun with the social commerce side of the business. They have easy ways to share updates about your store on your Facebook and Twitter profiles (Olivia: “hey look Allie (a good friend), I found the perfect necklace for you!” which posts right to Olivia’s facebook and twitter profiles with a link to that necklace so Allie can see it). Olivia can also create recommendations for her friends and share with them once complete. Maybe Olivia’s sister needs some options for the prom so Olivia, with her “recommend” tool, could grab dresses, jewelry, and shoes so her big sis doesn’t have to go through Olivia’s whole store.
While Olivia was still in set up mode, I found a little something to buy because the item was cool (can’t say what it is because it’s a Christmas gift and others are reading this) and I wanted to test out the site as a shopper. Again super easy. I chose the item I wanted, added it to my shopping cart, bought it, got a confirmation email and within days received the item directly from the designer. We realized that Olivia and other storeowners don’t have to mess with ecommerce and shipping and handling themselves because it’s a built in feature. The ecommerce is managed by StyleOwner and the shipping is handled by the brands.
Other helpful tools provided for the “Stylist” is a forum to share your wishlist and problems (it is in Beta after all), incentives for selling like $25 gift cards after five sales which is big for a 6th grader, a blog for talking more about your fashion know-how, and amazing customer service which might be tested once they get more stores up and running but it works perfectly now. There are some much needed elements like SEO for each store and analytics so you know if anyone is visiting but I am hopeful that those goodies will be provided for down the road.
As an up an coming business person, Olivia couldn’t have it better with this site (she has already made her first commission…ok, it did come from me but still…). She has to be in tune with her potential customer, keep an eye out for new designs provided by Styleowner.com that appeal to her clients and she has to continually market the site to preteens (her group), teens (her sister’s peers) and to the mom’s watching over their kids’ shoulders (do I have to say this is my peer group?).
With high quality products, responsive support on the backend for the store owner, and lots of room for personal expression and style from Olivia, the store owner, I am thinking she might just be paying off the mortgage soon with all that she can earn selling from her store, Liv2Shop. Check it out and let us know what you think!
Valorie
Founder, Creative Concepts

May 31st, 2010 by Valorie —
We’re often asked to showcase our client, Bigelow Tea, as a social media case study. Last Friday, I told the tale of Bigelow Tea’s blogging beginnings (and their present day story) at the Corporate Communication and Web 2.0 conference for The Conference Board.
Some stories that caught the audience’s attention included the infamous Don Imus incident (as we’ve written about here, and which was included in Shel Holz’s and John Havens’s book, Tactical Transparency), the “How a blog saved Fruit and Almond Tea from oblivion” incident (written about here), and my closing summary, which included these tips:
- Make sure your brand is consistent online and off-line
- Everything begins with great content. Do your customers want to read your blog?
- Reach out to your online fans and support their efforts on their turf.
- Don’t forget to listen.
- Evolve with your customers and try to stay ahead of your industry’s curve.
- Saying “thank you” is like magic!
Check out our slideshow from the presentation:

July 10th, 2009 by Valorie —
Please forgive the over extended absence…we are working on the website…revamping…redoing… and once finished I and now others from the Creative Concepts team will take our thoughts from the Business Smart Tools Conference and overall social media experiences and news and share them with you on a regular basis! We will be doing the same with Twitter.
Until then, here is a short clip from an hour long radio show where I was the guest. WICC600 am with Ann Karrick as the host. Enjoy and talk to you soon!
WICC600AM radio show on Social Media for Business
May 4th, 2009 by Valorie —
Well we are very excited about all the good stuff coming our/your way. As you probably know we have our Business Smart Tools conference coming up tomorrow, Tuesday May 5th. Speakers from Bigelow Tea, Pitney Bowes, Ford and PepsiCo will present, we will feature true social media experts and we will include breakout sessions on Twitter for Business, The Power of Video, Where do you begin Online and the ROI of Social Media (and a personal thank you to our great sponsors MarketWire, Everett Hall Associates, and CitySquares!) You can’t beat this event for social media education and excitement especially seeing that you get lunch and a great networking cocktail party thrown in! You can still register here.
We are also excited because we are right around the corner from launching our new website! Flash based sites were cool how long ago…we know…too long ago, and that’s why we are updating it to reflect who we are, a PR and Social Media consultancy with fluency in communication both online and off via blogs, social networks, video and more. Can’t wait!
And finally we are so excited about our new client Ouidad who are great people with a great product and service. As you can see from my photo, I have naturally curly hair and well my curls were cured when I found Ouidad. We have just launched their new blog so take a look and let us know what you think.
Well there will be more to report after the conference, after our new site goes live, after Ouidad has been up and running for a bit and after we announce or next newest client.
Stay Tuned!
Valorie
April 22nd, 2009 by Valorie —
John C Havens of BlogTalkRadio and Speaker at the Business Smart Tools Conference interviews Valorie Luther about the Business Smart Tools conference and social media at large!

April 9th, 2009 by Valorie —
http://www.businesssmarttools.com/files/20090408_smartbiz.mp3
Download podcast here
Albert and Valorie take some time out for the Marketing Edge Podcast. Learn more about the Business Smart Tools Conference and join in the conversation that has begun here and will continue on May 5th. To register, go here.
October 16th, 2008 by Valorie —

After all my ranting and raving from my last round of events, it is only fitting that I give compliments to a conference well done…kudos to Nancy Andrews of PRSA-CVC. She put together a good group of speakers who had experience with social media and had a handle on what is going on around them (thank goodness). The audience was attentive and asked good questions. A great time all the way around.
Above is a picture they just sent me…I swear I am not yelling shutup…I am just sharing information on how Bigelow Tea has used social media.
September 3rd, 2008 by Valorie —
Here is our lastest video featuring Wally the Green Monster, mascot for the Red Sox, and Cindi Bigelow, of Bigelow Tea. Cindi loves to make the perfect cup of tea!
We love making these videos for great clients like Bigelow Tea! Check out the bigelow blog if you have a minute.
August 27th, 2008 by Valorie —
I had a photographer that I lost touch with. I had another photographer who decided to step away from her business. I needed a photographer to take pictures of my family….and of course it couldn’t be just any photographer.
In true social/internet networking fashion, I found a site called SuzySaid. It is all the rage in Fairfield. Why? Because they report on everything that is local and the content is top notch. I liked them so much I signed up for their email blasts. I began to trust their content and well Suzy whoever she is (I have heard that it is a bunch of very talented women behind the homepage
). Because I trust Suzy, I pushed a client their way to advertise (I don’t like advertising and rarely suggest this road but again, I trust and value SuzySaid). They handled my client so well that I thought all advertisers on the website must be top notch. Because of all of these experiences, I began to trust everyone and anyone associated with SuzySaid (did I tell you about the 2 amazing restaurants I went to because of SuzySaid restaurant reviews?). Having said all of this, I saw regular advertisements for a photographer. The combination of her great photos, she was a regular on SuzySaid, and she had a blog that was updated regularly made me hire her immediately via email, no quesitons asked.
Guess what? I wasn’t wrong about her, Char from Wink Photography was professional and amazing at caputuring the essence of my family. Guess what? SuzySaid has done it again!
Ahhhh, the power of the internet!
For some great pictures of the family, go here.
August 20th, 2008 by Valorie —
Bigelow Tea, our client, has been featured in John C. Havens’ and Shel Holtz’s book Tactical Transparency. It’s not out yet but the two authors spoke about it at the most recent New Media Expo in Las Vegas. Attendees were more fired up than ever to get their clients or themselves into the social media mix.
Read more from the Trafcomm News blog by Donna Papacosta here.